Manager, Network Services
- Job ID
- 60041
- Location
- EDIFICIO @MAR, calle Pallars, Barcelona, CT 08005, Spain
- Job Category
- Telecommunications and Network Technology
- Locations
- BESC
- Job Schedule
- Full Time
- Job Shift
- Shift Start Hours
- Shift End Hours
- Workdays
- Work Place
- Hybrid
- Travel Required
- Y
- Travel Frequency
- 0-25%
- Other Hiring Locations
Join the Cold Chain That Feeds the World.
For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.
Primary Responsibility:
The Network Support Team Manager – Europe is responsible for leading, developing, and managing the regional Network Support function, ensuring the stability, performance, and security of Americold's European network infrastructure. Building on senior network engineering expertise, this role provides technical leadership, operational governance, and strategic direction for the region’s network services. The manager will oversee support activities, mentor engineers, drive continuous improvement, and support the advancement of network strategy aligned with organizational goals.
This position requires strong hands-on senior engineering capability (aligned with the Senior Network Engineer JD), combined with team leadership, operational excellence, and strategic planning.
Main Responsibilities
Team Leadership & Management
· Conduct regular 1:1s, performance reviews, and development planning for team members.
· Manage team scheduling, on-call rotation, workload distribution, and resource planning.
· Foster a culture of accountability, collaboration, and continuous improvement.
Operational Management
· Own the network incident, problem, and change management processes for the region.
· Ensure timely resolution of all network-related service requests and escalations.
· Drive operational standardization, long-term supportability, and best practices across the function.
· Maintain comprehensive documentation, runbooks, and operational procedures.
· Ensure all production network changes follow approved IT change control processes.
Stakeholder & Cross-Functional Engagement
· Partner with Infrastructure, Security, Operations, and Site Leadership teams to deliver stable and secure services.
· Represent the Network Support function in IT governance, customer review, and leadership meetings.
· Support Infosec with incident response and vulnerability remediation.
Technical Responsibilities
Building on Senior Network Engineer responsibilities:
· Provide expert-level support for enterprise network technologies including:
o Palo Alto and Cisco firewalls and SD-WAN
o Cisco ISE, AAA, 802.1x
o Cisco enterprise switching and wireless
o Unifi Wi-Fi systems
o VPN technologies (S2S and RA)
o OSPF, BGP, EIGRP, and L2 technologies
· Ensure HA, redundancy, and DR architectures are maintained, validated, and continuously improved.
· Review and approve network designs, engineering work, and configuration changes.
· Manage SPOF identification and remediation strategies.
· Collaborate with InfoSec to ensure alignment with security standards and compliance requirements. Strategic Planning & Execution
· Develop and maintain the European network strategy, ensuring alignment with global architecture and business objectives.
· Shape multi-year roadmaps covering lifecycle management, technology evolution, and operational maturity.
· Identify emerging technologies and assess their relevance, value, and adoption readiness.
· Provide strategic input into budgeting, forecasting, and resource planning.
· Lead strategic initiatives such as WAN transformation, SD-WAN adoption, authentication modernization, cloud connectivity, and network security enhancements.
· Influence long-term design principles and architectural standards across the region. Project Delivery & Governance
· Act as the delivery owner for network-related projects in Europe, ensuring on-time and high-quality execution.
· Oversee project planning, risk management, technical validation, and stakeholder communication.
· Coordinate multi-site deployments, upgrades, and expansion initiatives.
· Ensure project outcomes align with defined architecture standards and support models.
· Travel regularly (approx. 20%) to company sites across Europe for deployments, troubleshooting, and project delivery.
Qualifications & Experience
· 5+ years of hands-on senior network engineering experience (aligned with Senior Network Engineer JD).
· 2+ years leading technical teams, managing workloads, and providing coaching/mentorship.
· Strong expertise in network security technologies including Cisco ISE, Palo Alto, Firepower, VPN, and firewall policy management.
· Excellent understanding of enterprise routing, switching, wireless, and authentication technologies.
· Proven experience managing network operations in a distributed, multi-site environment.
· Experience contributing to or owning network strategy, technology roadmaps, or architectural standards.
· CCNP (Security or Enterprise) or equivalent knowledge preferred.
· ITIL certification highly desirable.
· Experience with ServiceNow beneficial.
· Strong analytical, organisational, and communication skills.
· Ability to work independently and operate effectively under pressure.
What We Offer
At Americold, we believe in taking care of our people. We offer benefits designed to support your health, financial well-being, and future. Our associates know what’s in it for them – opportunity, purpose and a values-driven culture. When you join Americold, you become part of a mission to help our customers feed the world.
U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).