Customer Service Representative, Transportation

Primary Responsibility :

Coordinate appointment scheduling, tracing, expediting, load processing and provide customer service to both internal and external customers.

What You’ll Do :

• Provide high-volume problem-resolution for customers, warehouses and carriers.
• Enter shipping / delivery appointments into TMS / WMS.
• Enter stop order changes sent back from transportation companies.
• Work with shippers’ customer service representatives on exceptions, rush orders and order changes.
• Complete the data entry of load appointments, changes, and follow-ups. Build or enter orders (ad hoc) for billing purposes and customer orders.
• Maintain updated Status Edit and Volume Reports to ensure all loads are empty and closed.
• Notify customer service representatives of any service failures.
• Follow up and track all rescheduled appointments and late deliveries.
• Provide problem resolution and customer service for vendors, customers, and consignees, etc.
• Work with carriers to improve performance and resolve issues.
• Resolve scheduling issues.
• Work with carriers to improve performance and resolve issues.
• Review and reconcile variances between carrier invoices and system charge calculations.
• Communicate and coordinate with shipping warehouses and regional transportation personnel on charges created or approved by the field. Places and follows up with operations through internal communication systems.
• Monitor AR with information on carrier changes when the Customer needs to be invoiced.
• Provide Proofs of Delivery when needed by Customer.
• Review carrier aging report, process aged invoices and correct as needed.
• Process and audit carrier balances due invoices.
• Process and audit overcharge claims.
• Tracking, tracing and processing detention orders
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Other duties as requested.

What Experience and Education You Need :

• High school diploma or general education degree (GED) or at least one year related work experience.
• Associates Degree Preferred

What Could Set You Apart :

• Ability to work in fast-paced, deadline-oriented environment.
• Experienced with Warehouse Management System
• Experienced with Microsoft Office, including Word and Excel
• Good customer service skills
• Ability to communicate effectively with variety of individuals
• Ability to pay close attention to detail.
• Strong problem solving skills.
• Ability to deal with customers who may be upset.
• Ability to work in a fast paced environment.
• Ability to handle multiple tasks at the same time.
• Ability to handle difficult situations with internal and external customers.
• Flexibility and initiative.
• Customer service oriented.
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Tools and Technology: Calculators or accessories, Desktop computers, Electronic mail software and Spreadsheet software

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Company’s good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $20.00 to $22.00 hourly.  Rate may vary based on work location.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.