Supervisor, Office

Primary Responsibility :

Supervise employees and coordinate the day to day activities of a department or small facility. In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints.

What You’ll Do :

• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Monitor inventory levels and requisition or purchase supplies as needed.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
• Evaluate employee performance and prepare performance appraisals.
• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
• Assess training needs of staff and arrange for or provide appropriate instruction.


What Experience and Education You Need :

• HS diploma or GED
• 3+ years of related experience
• Strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
• Ability to use Company Software, Microsoft Office 

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

The Company’s good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $58,500 - $73,000 annually. Rate may vary based on work location.”

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.