Customer Service Representative
- Identificación del trabajo
- 57791
- Ubicación
- 6765 Imron Drive, Belvidere, IL 61008, United States
- Categoría de trabajo
- Administrative
- Ubicaciones
- Belvidere
- Horario de trabajo
- Full Time
- Cambio de trabajo
- 1st
- Horas de inicio del turno
- 07:00 AM
- Horas de fin de turno
- 03:00 PM
- Días laborables
- Monday-Friday
- Lugar de trabajo
- On-site
- Se requiere viaje
- N
- Frecuencia de viaje
- Otros lugares de contratación
Únase a la cadena de frío que alimenta al mundo.
Durante más de 120 años, Americold ha conectado a productores, procesadores, distribuidores y minoristas para garantizar que los alimentos se mantengan seguros, frescos y accesibles. Con más de 240 instalaciones en cuatro continentes y más de 14,000 empleados, somos líderes mundiales en logística de temperatura controlada. Nuestra misión es ayudar a nuestros clientes a alimentar al mundo, y buscamos personas que compartan ese propósito. Valoramos la atención al cliente, la innovación y la inclusión, e invertimos en el crecimiento y el bienestar de nuestros empleados. Si está listo para generar un impacto significativo en una empresa que prioriza a las personas, Americold es el lugar ideal.
| Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints What You’ll Do : • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. • Reports customer feedback to management. • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. • Assures proper invoicing of accounts by verifying computer-generated invoices. • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors • Schedule loads as required. • Maintain updated reports to ensure all loads are empty and closed. • Resolve refused product, over, short and damaged (OS&D) orders. • Follow attendance policy, show up for work on time and ready to work assigned shift. • Perform other duties as required and assigned. What Experience and Education You Need : • High school diploma or general education degree (GED). • 0-2 years of related work experience. What Could Set You Apart : • Ability to work in a fast paced environment. • Ability to handle multiple tasks at the same time. • Flexibility and initiative. • Experience working with challenging customers. • Excellent communication skills. • Strong problem solving skills • Understand the specific needs and requests of customers, the nature of their product and storage and handling needs. • Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor. • Knowledge of Warehouse Management Systems • Knowledge of Microsoft Office Suite. • Desktop computers. • Accurate typing and data entry skills Physical Requirements : • Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management The Company's Good-faith and reasonable estimate of the range of possible compensation at the time of posting is min $15- $22 Per Hour. Rate may vary based on work location |
Lo que ofrecemos
En Americold, creemos en cuidar de nuestra gente. Ofrecemos beneficios diseñados para apoyar su salud, bienestar financiero y futuro. Nuestros asociados saben lo que les ofrece: oportunidades, propósito y una cultura basada en valores. Al unirse a Americold, forma parte de la misión de ayudar a nuestros clientes a alimentar al mundo.
U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).